You must contact Dependable Expendables within 3 days of receipt of your item to be eligible for a refund. Call us at 469-399-7860 or email firstname.lastname@example.org for a return authorization number before returning your items. All items must be in original packaging and contain all parts to be returned. Shipping costs are non-refundable.
Dependable Expendables is not responsible for return shipping. We can provide a prepaid label, and that cost will be deducted from the value of the refund.
Walkie accessories, including Walkie Woogies and earpieces, are not eligible for return.
Expendables like batteries, media, tape, hush lavs, foam, wireless accessories, canned air, mic flags, headphones, sound reports, surveillance, anything with earpieces, alcohol swabs, caboodle cases, NeoPax, stickies (over or under), moleskin, top stick, mic bras, media and battery chargers are not eligible for return.
Special order items (items that Dependable Expendables does not carry in stock) are also non-returnable.
Some items may not be eligible for return based on the manufacturer's return policy. If you have questions about whether your item is eligible, give us a call or shoot us an email! Unless defective, any item may be subject to a 20% restocking fee or returned to the customer with no refund granted. Condition of all returns are subject to authorized Dependable Expendables staff member.
Dependable Expendables will refund any accepted return by check or original payment method within 2 weeks of approved return. Cancellation of orders prior to shipment from Dependable Expendables that have been approved with a PO, written confirmation, verbal confirmation, or credit card are subject to cancellation fees that may include shipping costs to Dependable Expendables, restocking fees, or full value of item on special orders.