Purchaser must contact Dependable Expendables within 3 days of receipt of sales item to be eligible for any refund. Please call 469-399-7860 or e-mail firstname.lastname@example.org for a return authorization number prior to returning items. All items must be in original packaging and contain all parts to be returned. Shipping costs are non-refundable.
Dependable Expendables is not responsible for return shipping, we can provide a prepaid label, and that cost will be deducted from the value of the refund.
Walkie accessories, including Walkie Woogies, and expendable items are not accepted for return. Expendables include batteries, media, tape, hush lavs, foam, wireless accessories, canned air, mic flags, headphones, sound reports, surveillance, anything with earpieces, alcohol swabs, caboodle cases, NeoPax, stickies (over or under), moleskin, top stick, mic bras, media, and battery chargers.
Special order items are also non-returnable. Special order items include items that Dependable Expendables does not carry in stock.
Some items may not be eligible for return based on manufacturer's return policy; please speak to a Dependable Expendables representative for specifics. Unless defective, any item may be subject to a 20% restocking fee or returned to the customer with no refund granted. Condition of all returns are subject to authorized Dependable Expendables staff member.
Dependable Expendables. will refund any accepted return by check, or original payment method sent within 2 weeks of approved return. Cancellation of orders prior to shipment from Dependable Expendables that have been approved with a PO, written confirmation, verbal confirmation, or credit card are subject to cancellation fees that might include: shipping costs to Dependable Expendables, restocking fees, or full value of item on special orders.